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Broadsided by good fortune, Charles Schwab Corp. pivots to fill service capacity deficit, rethink TD Ameritrade integration timetable and unleash 'mystery shoppers' to scout rivals

The third-party sleuths informed Schwab its service betters most peers. An unassuaged CEO Walt Bettinger still moved to shift resources that will push back final unification with Omaha-based TDA.

Author Oisin Breen April 27, 2021 at 6:03 AM
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Joe Martinetto says Schwab's best-case closing date for its final integration with TD Ameritrade had to be pushed out 12 months.

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